Terms of service
SECTION 1 – GENERAL CONDITIONS
These Terms of Service govern your use of the Wood Miniatures website and your purchase of products available through our online store.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service.
If you do not agree with these terms, please do not use our website or place an order.
Wood Miniatures reserves the right to update or modify these Terms of Service at any time. Any changes will be effective once they are published on this page.
SECTION 2 – PRODUCTS AND PRODUCT INFORMATION
We make every effort to ensure that product descriptions, specifications, dimensions, images, colors, assembly times, and other information displayed on our website are accurate and up to date.
However, slight variations may occur between product images displayed on screen and the actual product due to lighting, photography, screen settings, or manufacturing variations.
Wood Miniatures reserves the right to modify product specifications, packaging, availability, or other product details when necessary.
Our miniature kits and DIY products may contain small parts and are intended for users aged 14 and over, unless otherwise stated on the product page.
Some kits may require additional materials or tools for assembly, such as glue, batteries, or other accessories. Any items not included in a product kit will be clearly indicated on the relevant product page where applicable.
SECTION 3 – ORDERS AND PURCHASES
When you place an order through our website, you agree to provide accurate, complete, and current information.
We reserve the right to refuse or cancel an order in certain circumstances, including suspected fraud, unauthorized transactions, product availability issues, pricing errors, or other circumstances that may prevent us from fulfilling the order.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
Once an order has been submitted, we may not always be able to modify or cancel it if it has already entered the processing or fulfillment process.
SECTION 4 – PRICES AND PAYMENT
All prices displayed on our website are shown in USD, unless otherwise indicated.
Product prices and shipping fees may be changed at any time without prior notice. Such changes will not affect orders that have already been confirmed.
Payment must be successfully completed before an order can be processed.
We use third-party payment providers to securely process transactions. Wood Miniatures does not directly store your complete payment card information.
SECTION 5 – SHIPPING AND DELIVERY
Shipping information, estimated delivery times, and applicable shipping fees are described in our Shipping Policy.
Delivery estimates are provided for informational purposes and are not guaranteed.
Wood Miniatures is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, natural events, or periods of unusually high shipping volume.
Customers are responsible for providing accurate and complete shipping information when placing an order.
For international orders, customs duties, import taxes, or other fees imposed by the destination country may apply. Unless otherwise stated, these fees are the responsibility of the customer.
SECTION 6 – RETURNS AND REFUNDS
Our return and refund conditions are described in our Refund Policy.
Customers should review the Refund Policy before placing an order.
Where applicable, products must be returned in accordance with the conditions and timeframes specified in our Refund Policy.
Nothing in these Terms of Service is intended to limit any rights that cannot legally be excluded under applicable consumer protection laws.
SECTION 7 – INTELLECTUAL PROPERTY
All content available on the Wood Miniatures website, including but not limited to text, product descriptions, photographs, graphics, logos, videos, illustrations, page layouts, and other original content, is owned by or licensed to Wood Miniatures unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.
Product images and other visual content may not be downloaded, reproduced, or used for commercial purposes without authorization.
SECTION 8 – USER CONDUCT
You agree not to use our website for any unlawful or unauthorized purpose.
You must not:
- Attempt to gain unauthorized access to our website or systems;
- Interfere with the security or operation of the website;
- Use the website to commit or facilitate fraudulent activity;
- Copy or reproduce website content without authorization;
- Introduce malicious code, viruses, or other harmful material;
- Use automated systems to scrape or collect website content without permission.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms of Service have been violated.
SECTION 9 – THIRD-PARTY SERVICES
Our website may use third-party services and applications to operate our online store, process payments, provide shipping services, analyze website traffic, provide customer support, send marketing communications, or perform other business functions.
These third-party providers may collect or process information in accordance with their own terms and privacy policies.
Our store is hosted on Shopify, which provides the e-commerce platform used to sell our products and process online orders.
For more information about how personal information is handled, please refer to our Privacy Policy.
When you follow a link to a third-party website or service, that website is governed by its own terms and policies. Wood Miniatures is not responsible for the content, security, or privacy practices of third-party websites.
SECTION 10 – PRODUCT USE AND ASSEMBLY
Our products are designed for creative, decorative, and hobby purposes.
Miniature kits and DIY products may contain small components and may require assembly.
Customers are responsible for following the assembly instructions supplied with their product and for using appropriate tools and materials safely.
Where a product requires glue, batteries, tools, or other materials that are not included, customers are responsible for obtaining and using those items appropriately.
Products intended for users aged 14 and over should not be used by young children without appropriate adult supervision.
Wood Miniatures is not responsible for damage resulting from improper assembly, misuse, modifications, failure to follow instructions, or inappropriate use of products.
SECTION 11 – PERSONAL INFORMATION
When you place an order or interact with our website, we may collect personal information such as your name, billing address, shipping address, email address, telephone number, payment-related information, and other information necessary to process your order.
We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, and information about how you interact with our website.
Personal information is handled in accordance with our Privacy Policy.
By providing your email address for marketing purposes, where required, you consent to receiving marketing communications from us. You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.
SECTION 12 – COOKIES
Our website uses cookies and similar technologies to provide essential website functionality, remember shopping cart information, understand how visitors use our website, improve our services, and, where applicable, provide personalized marketing.
Cookies may be placed by Wood Miniatures, Shopify, payment providers, analytics services, advertising platforms, or other third-party services used on our website.
The specific cookies and technologies used may change over time as our website and services evolve.
For more information about how cookies and personal information are used, please refer to our Privacy Policy and any applicable cookie settings available on our website.
SECTION 13 – DISCLAIMER
We make reasonable efforts to ensure that the information presented on our website is accurate and current. However, we do not guarantee that the website or all of its content will always be complete, accurate, current, or error-free.
Our website and its content are provided on an “as available” basis, subject to applicable law.
Nothing in these Terms of Service excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.
SECTION 14 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Wood Miniatures shall not be liable for indirect, incidental, special, consequential, or other damages arising from the use of our website or products where such liability cannot legally be imposed.
This limitation does not apply where liability cannot legally be excluded or limited.
SECTION 15 – FORCE MAJEURE
Wood Miniatures shall not be responsible for delays or failures in fulfilling its obligations where such delays or failures result from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, pandemics, government actions, strikes, transportation disruptions, supply chain interruptions, carrier delays, internet or technical failures, or other unforeseen events.
SECTION 16 – CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service at any time.
The latest version will always be available on this page. Changes become effective when they are posted on the website unless otherwise stated.
We encourage you to review this page periodically to stay informed about our current Terms of Service.
SECTION 17 – CONTACT INFORMATION
If you have any questions regarding these Terms of Service, your order, or our products, please contact us:
Email: support@wood-miniatures.com