Shipping policy
Introduction
At Wood Miniatures, we are committed to providing a reliable and transparent shipping experience for every order placed through our website.
Please review the information below for details about our shipping methods, estimated delivery times, and order tracking.
Shipping Destinations
We currently ship orders to customers in the United States and selected international destinations.
Shipping availability may vary depending on the destination and the products included in your order.
Estimated Delivery Times
Delivery times may vary depending on your location, carrier operations, customs processing, weather conditions, and seasonal demand.
United States
Estimated delivery time: 7–12 business days.
International Orders
For international destinations, estimated delivery times may vary depending on the country and shipping service available at checkout.
As a general estimate:
- Canada: 7–12 business days
- Europe: 7–12 business days
- Australia: 7–12 business days
- Other international destinations: 7–12 business days
Please note that these delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our control, including carrier delays, customs processing, severe weather, or periods of high shipping volume.
Business days are Monday through Friday, excluding public holidays.
Shipping Fees
We offer free standard shipping on orders over $100 USD.
For orders below this amount, applicable shipping fees are calculated at checkout based on the delivery destination and available shipping options.
The total shipping cost will always be displayed before you complete your purchase.
Order Processing
Orders are processed after payment has been successfully confirmed.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information when available.
Please allow several business days for tracking information to become active and for the carrier's tracking system to display the latest updates.
Order Tracking
Once your order has shipped, you can use the tracking information provided in your shipping confirmation email to follow your package.
Please note that tracking information may take a few business days to update after your package has been handed over to the carrier.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Wood Miniatures is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated shipping information provided at checkout.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible.
Lost, Delayed, or Stolen Packages
Although we work with our shipping partners to ensure reliable delivery, delays may occasionally occur due to circumstances outside our control, including carrier disruptions, customs processing, severe weather, or other unforeseen events.
If your package appears to be delayed or has not arrived within the expected delivery timeframe, please contact our customer support team so we can help you investigate the situation.
Once a package has been confirmed as delivered by the carrier, Wood Miniatures cannot be held responsible for packages that are subsequently lost or stolen from the delivery location.
Customs and Import Fees
For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.
Any customs duties, import taxes, or additional fees charged by local authorities are the responsibility of the customer unless otherwise stated at checkout.
Customs processing times may also affect the final delivery date.
Contact Us
If you have any questions about shipping, delivery times, or your order, please contact our customer support team:
Email: support.miniatures@gmail.com
We will be happy to assist you with your order.