Refund policy
Refund & Return Policy
At Wood Miniatures, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the policy below.
30-Day Return Policy
From the date you receive your item, you have 30 days to request a return.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging and accessories.
- Be returned with proof of purchase.
Products that have been assembled, modified, damaged through use, or returned without their original components may not be eligible for a refund.
How to Request a Return
Before sending any product back, please contact our customer support team at:
Please include your order number and a brief explanation of the reason for your return.
Our support team will review your request and provide the appropriate return instructions, including the correct return address.
Please do not send a return to the address shown on this website unless our support team has specifically instructed you to do so.
Return instructions may vary depending on the product and fulfillment location.
Return Authorization
Customers must contact our support team before returning an item.
Unauthorized returns may be delayed or may not be accepted if we are unable to identify the order or determine the appropriate return procedure.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
- To help us resolve the issue quickly, please provide:
- Your order number.
- A description of the problem.
- Photos or videos showing the condition of the product and packaging, when applicable.
Depending on the situation, we may offer a replacement, a full refund, a partial refund, or another appropriate solution.
Refund Processing
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method within 5 business days.
Please note that your bank or payment provider may require additional time for the refund to appear in your account.
Return Shipping Costs
Unless the item received is defective, damaged, incorrect, or otherwise covered by an issue caused by us, the customer is responsible for the cost of returning the product.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or applicable law requires otherwise.
Non-Returnable Items
A return may not be accepted for:
- Products that have been assembled or used.
- Products damaged through misuse, improper assembly, or accidental damage.
- Products missing original components or packaging.
- Returns sent without prior authorization.
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.
Lost or Missing Packages
If your package is confirmed as lost by the carrier, please contact our support team.
Depending on the circumstances and carrier investigation, we may provide a replacement or refund.
If tracking information indicates that a package has been delivered but you have not received it, please contact us so that we can investigate the delivery with the carrier.
Refused or Undeliverable Packages
If an order is refused by the recipient or returned to us because the delivery address was incorrect or the package could not be delivered, any applicable return shipping or handling costs may be deducted from the refund.
Additional shipping costs may apply if the customer requests that the order be reshipped.
Contact Us
If you have any questions regarding our return or refund policy, please contact us:
Email: support.miniatures@gmail.com
Phone: +1 575-530-4309